Refund policy

Due to the nature of the products we offer, we are unable to accept returns or exchanges. We make each customized item with care, and we are committed to providing quality items. Please refer to the posted sizing charts to determine the most appropriate size(s) for your order.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately at info@twelvefashions.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we are not responsible for damage that occurs during shipment. Please contact the shipment carrier to file a claim for damaged packages.